Terms & Conditions

1. General information

• Virksomhedsnavn: Signtools
• Adresse: Hestehavevej 22, building 9, gate 10, 5856 Ryslinge
• E-mail: info@signtools.dk

2. Prices and payment

As we primarily deal with business customers, prices are not shown directly on the website. Prices are quoted individually via offers. All prices stated in offers are excluding VAT unless expressly stated otherwise. The currency of the transaction will always appear in the specific offer. We reserve the right for typographical errors, price changes and sold-out items.

Payment is made by bank transfer or invoice by agreement. Invoice terms are standard net 8 days unless otherwise agreed in writing. In case of late payment, a reminder fee is charged in accordance with the provisions of the Danish Interest Act.

3. Delivery

We strive to deliver your order as quickly as possible. Delivery time depends on the item ordered and whether it is in stock. The expected delivery time will appear in your offer or order confirmation.

Shipping costs are calculated individually based on the order size and delivery address. The risk for the item passes to you as the buyer at the time of delivery.

4. Right of withdrawal

For business customers (B2B):

As a rule, no right of withdrawal is granted to business customers unless separately agreed in writing.

For private customers (B2C):

As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you received your item. If you wish to cancel the purchase, you must notify us no later than 14 days after receiving the item and return the item in the same condition and quantity. Return costs are borne by the buyer.

5. Right of complaint

The defect rules of the Danish Sale of Goods Act apply to purchases of goods. For private customers, the statutory 24-month right of complaint applies. For business customers, a 12-month right of complaint is granted from the invoice date unless otherwise agreed. Replacement or repair does not start a new 12-month complaint period.

The complaint does not cover faults or damage caused by incorrect operation of the product, normal wear and tear or lack of maintenance. You must complain within a "reasonable time" after discovering the defect. If you complain within two months, the complaint is always timely.

6. Limitation of liability

We assume no liability for indirect losses, including operating losses, loss of profit or other economic consequential losses, as a result of delay or defects in the delivered products. Our liability is in any case limited to the invoice price of the defective or delayed item.

7. Privacy policy

We need the following information when you shop with us: name, address, phone number and email address. We register and pass on the personal data necessary to deliver the item to you.

You can read more about how we process your data in our privacy policy.

8. Complaints and jurisdiction

We care greatly about our customers being satisfied, and we will always go a long way to find a good solution. Should you, contrary to expectations, experience problems with a purchase, we would very much like to hear from you at info@signtools.dk so we can talk things through and get it resolved.

Should we in a rare case not be able to reach agreement, you as a private customer can bring the matter before Nævnenes Hus (Toldboden 2, 8800 Viborg) via their complaint portal.

For our business customers, any dispute that cannot be resolved amicably is settled under Danish law by the ordinary courts in our jurisdiction.